Contact
Email is the best way to reach us, and it is read by a person. Use it for anything to do with an order, a piece you would like to see in the collection, or a question about how something was made.
hello@encoregalerie.com. We answer within two business days. Quoting your order reference makes it faster.
Before you write about an order
Include the order reference from your confirmation email. It is the fastest way for us to find you. If something arrived damaged or wrong, add a photograph. A photograph usually settles it in one reply instead of three.
What we can help with
- Where an order is, or a tracking link that has stopped moving.
- Changing the size or the frame, if the order has not been processed yet.
- Cancelling an order, same condition. Orders can be processed within hours.
- Anything that arrived damaged, faulty or not what you ordered.
- Whether an order can realistically arrive before a particular date.
- Which size suits a wall, if you tell us the space you are filling.
Our returns policy and shipping page answer most of these already, and reading them first will usually be faster than waiting on us.
Rights holders
Everything we sell is public domain in both the EU and the US, and every product page shows the year and the reasoning. If you believe a specific work does not clear one of those tests, write to hello@encoregalerie.com with the piece and the basis, and we will take it down while we check rather than after.
Privacy
We use what you send only to answer you. See our privacy policy for how long we keep it.